SHIPPING AND DELEVERY
Our customer service team is available to answer any questions you may have about shipping and delivery. Please do not hesitate to contact us should you require any assistance or information in this regard.
At Oakowa we strive to make your online shopping experience as pleasant as possible, from ordering to delivery of your favorite sports cap. Thank you for your trust and continued support!
RETURNS AND REFUNDS
At Oakowa, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns Policy:
- We accept returns within 30 days of receiving your order.
- Returned items must be in their original condition, unworn and in their original packaging.
- Return shipping costs are at the customer's expense, except in the event of an error on our part.
Returns process :
1. Contact our customer service department at infos@oakowa.com to obtain a return authorization number.
2. Carefully package the items to be returned with the return authorization number clearly marked.
3. Send the package to the following address Oakowa / UBIDOCA
78 ALLEE PRIMAVERA
74370, ANNECY/PRIGNY
FRANCE
Once we have received your return, we will inspect the item and approve the refund or exchange.
Refund Policy:
- Refunds will be issued within 5 business days of receipt and inspection of your return.
- Refunds will be issued in the original method of payment.
We are committed to providing a hassle-free shopping experience and to promptly resolving any issues you may encounter with our products. Please do not hesitate to contact us with any additional questions or concerns.
The Oakowa team thanks you for your trust and continued support.
OAKOWA WARRANTIES
Oakowa is committed to providing our customers with high quality products. Therefore, we offer a one-year limited warranty to the original purchaser ("You") for all sporting goods purchased.
Warranty coverage:
This Warranty covers defects in materials and workmanship in our products for a period of two years from the date of original purchase. During this period, if a product proves to be defective in materials or workmanship, we will repair or replace the item, at our discretion, at no cost to you.
Warranty exclusions:
This Warranty does not cover :
- Normal wear and tear.
- Damage resulting from misuse, accident, modification, negligence, improper handling, or use with non-compatible products.
- Damage caused by extreme environmental conditions, natural disasters or other external causes.
- Products purchased from unauthorized vendors.
To Enforce the Warranty: under warranty, please contact our customer service department. You will need to provide :
- Original proof of purchase.
- A description of the defect or problem.
- Your full contact details.
PRIVACY POLICY
At Oakowa we understand the importance of protecting the privacy of our customers. This privacy policy describes how we collect, use and protect the information you provide to us when you use our services or visit our website.
Collection of Information: We collect personal information such as your name, e-mail address, mailing address and payment information when you make a purchase or create an account on our website.
Use of Information: The information we collect is used to process your orders, provide you with quality customer service, personalize your shopping experience and keep you informed about promotions and news from our brand.
Protection of Information: Your personal information is protected by appropriate security measures to prevent unauthorized access, disclosure, alteration or destruction of your data.
Information Sharing: We only share your personal information with third parties in order to provide you with our services, such as payment processing or order delivery.
Cookies: We use cookies to enhance your browsing experience on our website and to collect information about how you interact with our content.
Consent: By using our services or visiting our website, you consent to the collection, use and disclosure of your personal information.